- Provide first-line IT support, troubleshooting technical issues, managing support tickets, and assisting with system monitoring and infrastructure maintenance.
- Basic understanding of IT systems, strong problem-solving skills, good communication (especially with non-technical users), and ability to manage and prioritise support requests.
- Hands-on technical experience, exposure to a wide range of systems and users, and opportunity to develop IT support skills within a collaborative operations team.
Trainee Helpdesk Analyst Next
Posted: Jun 2026
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