Customer Experience and Quality Assurance Manager Next

  • Experienced Complaints and Quality Assurance Manager sought to lead the delivery and enhancement of customer satisfaction, sales, service quality and compliance.
  • You will play a pivotal role in driving growth and customer satisfaction, and line manage the complaints, quality assurance function, social media platforms and the business performance in line with agreed KPI’s and regulatory compliance.
  • Strong risk management experience within Financial Services or Banking is required along with a 'can do' attitude!


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