• We are seeking an experienced Complaints and Quality Assurance Manager to lead our clients efforts in delivering and enhancing customer satisfaction, sales, service quality and compliance.
• As the clients business continues to grow and evolve, the position of Customer Experience and Quality Assurance Manager will play a pivotal role in driving responsible growth and customer satisfaction.
• This role will line manage the complaints, quality assurance function, social media platforms and the business performance in line with agreed KPI’s and regulatory compliance.